Privacy Policy

Consumer Privacy Statement

Cloudlabs Ltd (‘we’/’us/‘our’),owners of cloudlabs.com.mt and formplug.com, as well as exclusive franchisee of vouchercloud.com.mt and other related sites, value your privacy and are dedicated to safeguarding and preserving your privacy when using its products and services or when communicating electronically with us. This Privacy Policy, together with our Terms & Conditions, whether general or relating to a particular event or activity, as instructed, illustrate the purpose for collection of the personal and non-personal information we collect when you are using our products and services. By using our products and services, as well as, participating in our events and relevant competitions, you agree to the terms of this Privacy Policy. If you do not agree to these terms please refrain from using our products and services. We use the personal information we collect in order to provide a better service to you. We will not lease, sell or share your personal information with any other company for its own marketing purposes without your consent except as mentioned within this policy.

Collection of Information

In order to provide you with the best possible service when using either of our products and services, we may ask you to provide us with certain personal identifiable information that can be used to contact or identify you. Personal identifiable information may include, but is not limited to, your name, email address, date of birth, address, postal code, contact number and other contact details.

There might also be opportunities within Cloudlabs Ltd to provide the email address or contact details of your friends or family members and your social networking site login details to allow you to tell people about any of our products and services.

Disclosure of Information to Third Parties

By accepting this Privacy Policy you consent and authorize us to share some of the information we collect from you upon using any of our products and services, with vendors and other service providers who are engaged by or working with us for the purpose of providing the services to you and/or for the purpose of third party marketing and communications, and/or for analytics purposes which may require the reproduction and display of such information in an aggregated and anonymized manner such that will not in any way identify you.

You may “opt out” of the collection of your information for third party purposes by sending an email to [email protected] If you “opt out” with our third party provider, that action is specific to the information we collect specifically for that provider, and does not limit our ability to collect information from you, under the terms of this Privacy Policy, for other third parties.

Communications

Once you become a member or subscriber of any of our products and/or services, we’ll send you email newsletters, SMSs, other marketing and promotional material informing you about any updates we might wish to communicate with you.

We may also send you emails newsletters, SMSs, and other marketing & promotional material from our 3rd party partners about their products & services that we think you might be interested in. We will not share your details with a third party, unless as provided by our Terms of Service or this Privacy Policy.

We will always, and at any time, provide you the opportunity to opt out of receiving any communication as per for the foregoing clause.

Directly communicating with Cloudlabs Ltd

When you send email or other communications to Cloudlabs Ltd, we may retain the communication in order to further assist you.

Information you provide on our Partners’ websites

You might find links to third party websites on our websites. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability in relation to the information provided on these third party links and websites, as we do not own them or affect any control over such links or websites. We are not responsible for the content or offers of such sites and programs, including, without limitation, your redemption of such offers or a merchant’s refusal to honour any offer. Your dealings with third party sites are solely between you and the applicable third party.

Use of Information and Data

All personal data is stored securely in accordance with the applicable Data Protection Rules in Malta as well as in accordance with any other relevant legislation.

Where applicable, we may disclose your personal information to any member of our group of companies. This includes, where applicable, our affiliates, our subsidiaries, our holding company and / or other companies within or connected to our company or group. With the exception of the foregoing or unless we are legally required to do so, or unless as provided by our Terms of Service or within this Privacy Policy, your data will not be disclosed to any other third parties.

Opting Out

Users who wish to “opt out” from receiving any of our or of our 3rd party partners informative or promotional messages and material can unsubscribe:

  • From e-mail messages: you may click the ‘unsubscribe’ link, which will be found at the bottom of each e-mail sent
  • For other means of communications you can unsubscribe by sending an email to ‘[email protected]
    • We will periodically inform you that you are subscribed with our database and give you the chance to unsubscribe in the case of SMS informative or promotional messages and material.

Use of Cookies

We may on occasion gather information regarding your computer whilst you are on one of our websites. This enables us to improve our services and to provide statistical information regarding the use of our websites to our advertisers where appropriate. We may also use the information we collect from you to show you relevant adverts when you are visiting other sites. Such information will not identify you personally; it is anonymous statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser, which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website that are technologically connected to such cookies.

Information Security

We have taken several operational, physical and technical steps available to safeguard and secure the information we collect from our users and store on our servers.

Changes to this Policy

We reserve the right to change or modify this Privacy Policy. If we change this Privacy Policy, you will be immediately notified of any changes and may opt-out should you disagree with such changes.

Security

The security of your personal information is important to us, but no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security

Access To Information

You have the right to access the information that we hold about you. Please note that any demand for access is free of charge, as long as such request is reasonable and at reasonable intervals. Otherwise, such request maybe rejected. Should you wish to receive details that we hold about you please contact us using the contact details below.

General

This Privacy Policy is governed by Maltese law. Any dispute arising out of the subject matter herein shall be referred to the Malta Arbitration Centre, Valletta, Malta and settled by the rules governing the said Centre.

If any provision of this Privacy Policy is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall be enforced. Headings are for reference purposes only and in no way define, limit, construe or describe the extent or scope of such section. This Privacy Policy forms an integral part of the Terms of Service or Terms and Conditions of any of our services.

In the event that Cloudlabs ceases to act as authorised representative, distributor or owner of any of its products and services, you hereby unconditionally consent to allowing Cloudlabs to continue to use your data with respect to the same or a similar service whether under the same or under a similar brand and trademark under the same terms and conditions. You will be notified should this happen and will be given the opportunity to opt out at any time from such future service.

Contact Us

If you have any questions about these Terms of Service and Privacy Policy or the download and/or use of the vouchercloud application, please contact us at:

Email:[email protected]

Cloudlabs Ltd

Level 1, Office 1

90,  Psaila Street

B’kara, BKR 9073